City of Houston
IPS Customer Satisfaction Survey

  1. Customer service and continuous improvement are important to us in Inspections and Public Service. Thank you for your help by completing this short, confidential survey. Your response will be sent to the Deputy Assistant Director of the Department of Neighborhoods who is tasked with improving customer relations.

  2. My contact with Inspections and Public Service (IPS) was due to:
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  3. I am a:
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  4. What is the name of the IPS employee who helped you?
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  5. When did you speak to the IPS employee?
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  6. Do you have a service request number from Houston 3-1-1?
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  7. If not, what was the nature of your issue or request?
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  8. Please rate the knowledge of the IPS employee who assisted you with your issue.
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  9. Please rate the professionalism of the IPS employee who assisted you with your issue.
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  10. Please rate how willing to help the IPS employee was who assisted you with your issue.
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  11. Please rate your overall impression of the IPS employee who assisted you with your issue.
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  12. How would you rate the quality of the IPS website?
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  13. Do you have any suggestions for how we may improve our website?
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  14. How would you rate the quality of the Houston 3-1-1 Service Request System?
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  15. Do you have any suggestions for ways the 3-1-1 Service Request System may be improved?
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  16. How would you rate the condition of your neighborhood now as compared to last year?
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  17. Overall, how would you rate the service you received from Inspections and Public Service?
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  18. What can Inspections and Public Service to to provide you with better service?
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